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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Sheila Heen; Bruce Patton
Publisher: New York : Penguin Books, ©2010.
Edition/Format:   Print book : English : Tenth anniversary edition, [second edition]View all editions and formats
Summary:
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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Details

Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Douglas Stone; Sheila Heen; Bruce Patton
ISBN: 9780143118442 0143118447
OCLC Number: 1031631486
Notes: "With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Description: xxxiii, 315 pages : illustrations ; 20 cm.
Contents: Sort out the three conversations --
Stop arguing about who's right: explore each other's stories --
Don't assume they meant it: disentangle intent from impact --
Abandon blame: map the contribution system --
Have your feelings (or they will have you) --
Ground your identity: ask yourself what's at stake --
What's your purpose?: when to raise it and when to let go --
Getting started: begin from the third story --
Learning: listen from the inside out --
Expression: speak for yourself with clarity and power --
Problem-solving: take the lead --
Putting it all together --
Ten questions people ask about difficult conversations --
A road map to Difficult conversations.
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen.

Abstract:

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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